INFINITI Remote Engine Start/Stop

Before you leave home or work, log in to the MyINFINITI App or MyINFINITI Owner Portal to remotely start your vehicle to return it to a comfortable temperature in advance. [[5506]] [[5502]]

MyINFINITI App showing remote engine controls for Q50

WARM UP OR COOL DOWN

Not Too Hot, Not Too Cold

Escape the temperatures outside every time you get behind the wheel of your INFINITI by giving it a few minutes to warm up or cool down in advance with Remote Engine Start/Stop. [[5506]][[5502]]

INFINITI QX50 parked curbside on the street

How to use INFINITI Remote Engine Start/Stop

You can use the MyINFINITI app on your compatible smartphone to remotely start your car. [[5506]] [[5502]]

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Remote start instructions

Take the following steps to use the INFINITI remote engine start system with app on your phone:

Open the MyINFINITI app

Press the "Start/Stop" button for a few seconds to start your INFINITI remotely

If the command was successful, you will see a timer pop up to indicate the time remaining until the engine shuts off automatically.

After sending two Remote Engine Start commands from the MyINFINITI App or Owner Portal, or if you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent Key before sending additional Remote Engine Start commands.

Vehicle condition requirements

The following conditions must be met for your vehicle to be started remotely:

Vehicle doors must be closed and locked

Hood must be closed

Windows up

Transmission must be in 'Park'

INFINITI Intelligent key must be outside of the vehicle

Brake pedal cannot be depressed

How long does remote start stay on?

Once Remote Engine Start is activated, your INFINITI vehicle will run for 10-20 minutes, depending on vehicle model. If you haven’t entered the vehicle with a key by the time that period lapses, your engine will shut down automatically.

If your vehicle fails to start following a remote command, you’ll be notified by the push notification preference you set on the MyINFINITI app or MyINFINITI Owner Portal.

Extend your remote start time

On select models, you can extend your INFINITI remote start once by 10 extra minutes before it turns itself off. On the MyINFINITI app, just press the "start" button again within the initial 10 minutes.

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FREQUENTLY ASKED QUESTIONS

Questions about INFINITI Remote Engine Start/Stop?

Explore frequently asked questions about INFINITI Remote Engine Start/Stop.

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Is Remote Engine Start/Stop available on all INFINITI vehicles?

Remote Engine Start/Stop is not available on all INFINITI vehicles, nor are all vehicles compatible with this feature. Please visit Package Availability for more information.

How far away from my vehicle can I be for Remote Engine Start/Stop to work?

Remote start operating range is approximately 200 feet from the vehicle. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location.

Can I cancel a Remote Engine Start/Stop command?

Yes, you can cancel a Remote Engine Start command once the engine has started. To send a cancel command, simply open the INFINITI InTouch Services app or Owner Portal to send a Remote Engine Start command. [[5502]]

Will I be notified if my Remote Engine Start/Stop command is successful or unsuccessful?

You can be notified of the success or failure of Remote commands if you have downloaded the MyINFINITI app and have enabled push notifications. You will also be shown the status of the command within the mobile app. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent key before your vehicle will initiate Remote Engine Start/Stop commands.

Are there any regulations I need to be aware of before using Remote Engine Start/Stop?

Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area. [[5502]]

What if my remote start is not working?

It is possible that your remote start system needs to be serviced. Locate an INFINITI retailer.

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MYINFINITI APP

Your car, on the go

Stay connected to your vehicle. Get a suite of digital alerts and remote services with the MyINFINITI app—your direct link to personal security, convenience and confidence. [[5506]]

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Contact us

If you have additional questions regarding any of the INFINITI InTouch product suites, accessing your INFINITI Owner Portal Account or about the MyINFINITI App, we’d like to help.

Support is available Monday through Friday, 8:00 AM to 7:00 PM CST.

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